Heating Controls Online Reviews
Heating Controls Online has an overall rating of 4.1 based on 17 reviews. Customer feedback on Heating Controls Online is mixed: Heating Controls Online reviewers highlight positive aspects like user-friendly interface, competitive pricing, responsive customer service, and fast shipping, which strongly appeal to homeowners and DIY enthusiasts looking for heating control solutions. However, Heating Controls Online is often criticized for its limited product range, occasional stock issues, unclear installation instructions, and higher shipping costs for remote areas.
17 reviews
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How would you rate Heating Controls Online?
All Heating Controls Online Reviews (17)
ShawnReed
February 22, 2023
"Impressed Beyond Measure"
I’m really impressed! - I purchased a Drayton thermostat back in July last year. Everything was fine until last December when it started acting up with the daily program. I reached out to Drayton / Schneider, and they informed me it was defective and advised me to send it back to HCO. I then got in touch with Heating controls online and got a reply in less than an hour, suggesting it was likely a bit of a quirky 'feature' related to the 'Eco / delayed start function' in the service settings - which turned out to be true. Their customer service is top-notch - absolutely first class. I’ll surely be using them again in the future.
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btbstack
January 31, 2023
"Perfect Purchase"
I was on the hunt for a couple of motorized valves. Finding the precise ones I needed was a breeze. The prices were just right. They showed up the very next day. Honestly, the service was top-notch.
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orangecat705
December 25, 2022
"Faulty Salus RF Thermostat Experience"
I purchased a Salus RF thermostat along with a receiver back in November 2022. After roughly a month, the screen on the thermostat started freezing up. I reached out to Heating Controls through email, detailing the issue. They responded right away. All I had to do was fill out a quick form, and they sent a replacement in less than 24 hours. I've ordered from them twice now, and both times the service has been top-notch. If you're in the market for heating parts, I'd definitely recommend getting in touch with Heating Controls online.
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TeresaBeck
November 09, 2022
"Awesome shopping experience"
Awesome shopping experience - I managed to locate the perfect part when my central heating went kaput and I couldn't get the piece nearby.
Great price and it showed up in just a few days. The email updates about my order and shipping were spot on, plus it came with tracking.
A first-rate supplier that I’d gladly recommend or use again.
Great price and it showed up in just a few days. The email updates about my order and shipping were spot on, plus it came with tracking.
A first-rate supplier that I’d gladly recommend or use again.
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Lillie
October 07, 2022
"Unhelpful when it comes to tech issues"
It's all good if your item works fine, but if you run into any tech troubles, don’t expect much help. My question got me some pointless email replies and zero actual support.
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Teresa.Ramirez
April 12, 2022
"Honestly believed this company was worthy of a…"
Honestly believed this company was worthy of a positive review! I placed an order for a Danfoss actuator on Monday, and it showed up Tuesday morning. It's already installed and functioning great! The price was quite reasonable, and the service was top-notch. I’ll definitely be back for more! 5 *****
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happymeercat969
November 02, 2021
"Unbelievable customer support"
Unbelievable customer support. I ordered a couple of thermostats, and when they arrived, they were not just faulty but also out of the manufacturer's warranty. Danfoss confirmed the issue after their inspection. I sent the items back, only to discover they deducted money from my refund, claiming I had the wrong stats for my setup. They ignore emails, are dishonest, and sell defective products. Stay away from them!
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Redheaddan
October 25, 2021
"Got myself a Siemens RDJ100 thermostat..."
I got a Siemens RDJ100 thermostat from Heating Controls Online. It was a bit of a challenge to configure it for one temperature in the mornings and a slightly warmer one for the evenings. The online help was top-notch. Fast, courteous, and effective. Next time I need anything related to central heating, I’ll be heading straight to this company.
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RayThompson
January 18, 2021
"Fast Shipping"
Fast Shipping. Clear info on what's in stock. It's straightforward and genuine to shop here. Good communication.
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RonBurke
October 15, 2020
"Great Experience Overall"
The support I received was top-notch, definitely some of the best I've come across. I had plenty of questions, and they were always answered quickly and with solid advice.
The items I purchased were reasonably priced and showed up on schedule.
I’d definitely shop with this company again.
The items I purchased were reasonably priced and showed up on schedule.
I’d definitely shop with this company again.
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FeliciaWheeler
October 10, 2020
"Top-notch customer interaction and support"
Superb customer interaction and guidance through email. I ordered the suggested parts, and they showed up the next business day, even though I only chose 'standard' delivery. I got more advice through email, and the replies were consistently fast, on point, and useful. The kit performed just as I needed. I really can't find anything to complain about.
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BonnieAlexander
May 27, 2020
"My Experience with the Salus IT500BM Thermostat"
I got myself a Salus IT500BM thermostat and paid £2.99 for delivery, which was supposed to take 3 to 10 days. To my surprise, it showed up the very next day, thanks to Fed Ex. Really great service!
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brandybeglau2
April 15, 2020
"Can't believe the negative feedback on..."
I really can't wrap my head around the bad feedback on this site. I thought they were fantastic—had the item available, the price was right, and they got back to me super fast when I had a question. Plus, the item showed up a day ahead of schedule, and that’s saying something with a bank holiday in the mix. I'll definitely be using them again!
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purplemeercat856
November 23, 2018
"Product malfunctioning, my negative review got blocked."
I purchased a single zone underfloor heating unit from this company. Sadly, the quality is lacking: it required some packing from the wall using 10mm spacers to avoid the pump body.
More crucially, it just doesn’t function. The mixer valve's temperature control is erratic and not dependable. I've gone back and forth multiple times via email and phone trying out their suggestions, but nothing has worked.
What really gets under my skin is that I submitted a negative (yet fair and balanced) review about the product on their site a few days ago, and they haven’t let it go live yet.
More crucially, it just doesn’t function. The mixer valve's temperature control is erratic and not dependable. I've gone back and forth multiple times via email and phone trying out their suggestions, but nothing has worked.
What really gets under my skin is that I submitted a negative (yet fair and balanced) review about the product on their site a few days ago, and they haven’t let it go live yet.
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silversnake319
September 10, 2018
"Terrible customer service after paying for next day delivery!"
I paid for next day delivery, but it showed up two days late. The response I got while trying to track my parcel and asking to cancel was just not good. Now, I'm left with no replies about returning the item for a refund. This awful service cost my business a job.
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